The Centers for Disease Control in Washington is providing businesses some advice on how to deal with customers suffering COVID-rage.
On its website, the CDC is devoting a page to information that can be used by “employers and employees in retail, services, and other customer-based businesses.”
There are strategies to limit violence faced by staff after a business begins using policies and practices to help minimize the spread of COVID-19 among employees and customers.
Businesses and workers may face threats, verbal abuse or verbal assaults, and the possibility of a physical assault, such as being hit, slapped, pushed or choked.
The Centers for Disease Control suggests using conflict resolution skills to find a peaceful way to end a confrontation.
Staff should remain calm, give the upset person some space, make sure other people are nearby and do not touch the person or try to forcibly remove them.
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