SALZSTADT – (BUSINESS WIRE) – InMoment®, the leading provider of Experience Improvement (XI) ™ solutions, announced it has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer1.
“Gartner defines Voice of the Customer (VoC) as a software application that integrates the collection, analysis, distribution and action of feedback into a single, interconnected platform to understand and improve the customer experience (CX). . ”
The report rated fifteen vendors’ VoC offerings against fifteen criteria and placed InMoment in the Leaders Quadrant, scoring highly in several critical areas including: Modern Architecture, Ability to Deliver Business Value, and Customer Journey oriented approach with professional services.
« We believe that executive recognition in the Magic Quadrant is directly related to our ability to help companies combine their VoC programs with real improvement in the experience, » said Andrew Joiner, CEO of InMoment. “Many programs have not reached their potential because they are not related to business results. You need to go beyond the status quo and customers realize that InMoment technology and professional services lead to transformative programs with high returns. ”
Commenting on Gartner Peer Insights, a & sales manager for a leading international retail company said, “With InMoment’s help, we have made our VoC program a company-wide initiative that is now critical to and has helped us make almost all of our decisions to become a lot more customer oriented in our decision making. We are now using [InMoment] to make decisions related to all business areas and to use the software every day. We think InMoment is a great partner who continuously helps us develop the program and grow the business. ”
According to Gartner, “Executives have the ability to realize their vision through VoC products, services, and proven solid business results in the form of sales and earnings. Executives have significant successful customer deployments in a variety of industries – from small businesses to multiple Proofs of Deployment for more than 1. 000 users. They are often the providers against which other providers measure themselves. ”
Gartner Peer Insights ratings represent the subjective opinions of individual end users based on their own experiences and do not reflect the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service featured in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of the Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, regarding this research, including all warranties of merchantability or fitness for a particular purpose.
Enhancing the experience is why InMoment exists. Our mission is to help our customers improve their experience at the intersection of value – where customer, employee and business needs come together. At the heart of what we do is to connect our customers to what matters most through a unique combination of data, technology and human expertise. With our state-of-the-art technology platform, decades of domain authority and global teams of experts, we offer a unique focus on Experience Improvement (XI) to help our clients master the critical moments. Take a moment and find out more at inmoment. com.
InMoment® announced that it has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer.
Gartner, Magic Quadrant, Cloud Computing, Aruba Networks
World News – AU – InMoment Positioned as a Leader in Gartner Magic Quadrant for the Voice of the Customer
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