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BRITISH Airways and Virgin Atlantic Airways are not offering refunds to passengers who cancel year-end travel due to new UK coronavirus rules, even as regulators investigate airlines’ prior refusal to return cash to customers under lockdown.
The IAG’s own BA grants ticket holders a voucher or lets them change at a later point in time, according to a declaration sent by e-mail. It said it only refunds fares if the airline cancels a flight, a policy confirmed by Virgin Atlantic in a Twitter post.
The refund problem sparked a firestorm when similar curbs were in place last month. The UK’s Competition and Markets Authority opened an investigation last week into whether airlines violated consumer rights by not offering passengers their money on flights they couldn’t lawfully take.
« Some airlines like EasyJet have largely done the right thing and offered refunds, while others like BA only offer the option of a voucher or a rebooking, » said Rory Boland, tour guide at consumer group Which?. « This is exactly what the CMA investigation is investigating as the wording of the Tier 4 restrictions suggests that these are legal requirements, not guidelines. You should therefore receive a refund. «
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The latest travel rules went into effect on Sunday, less than a day after they were announced, surprising many with unforeseen vacation travel plans.
EasyJet said it would offer refunds. « We know that some customers may now need to change their flights. «
On Twitter, some passengers said Ryanair and Aer Lingus have declined refunds. Aer Lingus responded online that it would waive change fees, but without going into its refund policy. The airline, also owned by the IAG, did not immediately respond to a request for comment.
Prime Minister Boris Johnson announced the tightening on Saturday to eradicate a rapidly spreading mutation in the coronavirus that is causing a rapid rise in cases in London. Movement in the capital and much of the south-east of England was restricted, including international flights.
« People should carefully consider traveling overseas and following the rules in their category, » Johnson said. « With limited exceptions, for example for work purposes, people in Tier 4 areas are not allowed to travel abroad. «
Mr Johnson made it clear that the policy is aimed at curbing vacation interactions that could spread the disease to families and loved ones.
Although the flight restrictions are similar to the ban rules lifted earlier this month, the exceptions have not been clearly defined.
People living outside the area can pass through Tier 4 including Heathrow and Luton airports. « However, you should carefully consider whether or not you need to, » as recommended on a government website.
The rise of the new virus strain forced the government to make an abrupt change in policy at the height of the Christmas travel season after Secretary of Transportation Grant Shapps reassured the public last week that travel corridors would not be changed for the next two weeks to keep people safe To give booking of vacation.
Some customers used social media. A Virgin Atlantic passenger said he couldn’t get through to make changes to a flight scheduled for Sunday.
« While it is a really difficult position for the government to be, the fact is that a number of people have made travel decisions based on government advice over the past few weeks, » Boland said.
« People will understand why this decision had to be made, but be angry that it was made so late in the day and leave plans to see the family in tatters and another fight for a refund on Flights. « BLOOMBERG
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World News – CA
Ref: https://www.businesstimes.com.sg
