Cross-Platform Writer, CTV News Toronto
Service Ontario office in Chatham, Ontario on Friday, August 23, 2019 (Chris Campbell / CTV Windsor)
The Ontario government has announced plans to digitize a number of government services as part of its « people-centered » action plan
Premier Doug Ford made the announcement at Queen’s Park on Monday afternoon He said while work had already started when he took office in 2018, it has accelerated in the face of COVID-19
“Whether you are getting married, renewing your driver’s license or health insurance card, or filling out paperwork for your business: we want to make services more accessible, reliable and convenient for you,” said Ford
« From the bank to the grocery store, businesses have adapted their operations to meet the needs of their online customers and the government must do the same »
The plan, titled “Ontario on the Move: Ontario’s COVID-19 Action Plan for People-Centered Government,” includes 30 different projects to improve the way people and businesses interact with the government
One of those projects, teased by the government on Monday, includes the development of a « digital wallet, » which could contain residents’ driver’s licenses and birth certificates.
“This new technology would allow you to securely access new online services where previously you might have had to go in person to prove your identity,” said Ford.
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