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The president of the Jamaica Inn got into the dinner complaint, who vowed never to return to the restaurant after criticizing the service.
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The pub owner responded with a scandalous response to a one-star comment on TripAdvisor.
The president of the Jamaica Inn tore up the dinner’s complaint, who vowed never to return to the restaurant after criticizing the service.
A woman visited the bar earlier this month with her partner and parents and left a writing about the experience, claiming that the group was left to wait 50 minutes for two cups of coffee..
She said that when they complained to the waitress, they were accused of lying.
After leaving a 1-star review on TripAdvisor for a Cornwall pub, she added that she was « disgusted » with the service.
But Allen Jackson, the pub owner, responded to the accusations – and even challenged her to provide the time and date they visited him so he could verify CCTV footage, according to a Cornwall Live report.
In a comment on TripAdvisor, the woman wrote: “I came here last weekend because I wanted to pick up my partner who had never before seen. I can safely say that we will not return.
The customer claimed that the group tried to order two cups of coffee – both through the app and with the staff – but were left waiting nearly an hour for drinks.
The customer wrote, “She started moving away, complaining to her, and she said ‘anything’ and something else on her breath..
“I highly recommend not visiting this place. It is a tourist attraction and it is a rip-off. Better to spend your time and money on small businesses in Cornwall, or even the Subway that is down the road.
The bar owner responded with a barbaric response, claiming that the problem with the service was « self-made » and was « due to misuse of the arm and misuse of your mobile phone. ».
He wrote: “I looked into this lengthy speech you gave about four cups of coffee and it complained that your second coffee was too slow..
He added: « Obviously, your problem with this first coffee was not a reason for us but because of your unfortunate inability to use the application to request it, which you said » took a long time because it was a bit slow. « .
« It can’t be slow – it’s either on or off and it depends on the user, which is you.
Then he added that he wanted to get to the bottom of the « confusing and unlikely time periods » and asking for more details could check with CCTV to see if the remaining account on TripAdvisor is correct.
The owner stated: “So far, I must likewise challenge at least seven or eight other guests who came up with improbable stories and no one had the daring (or decency) to support what they said by presenting what was actually evidence.. Will you be the first to present it?
He added that the majority of customers leave four or five-star reviews, which results in the bar receiving a Certificate of Excellence from TripAdvisor 2019, which he says is « still in effect at this time. ».
The customer has since said that she was « totally disgusted » by the response and insisted that her review was a real account for her experience..
“I’m not the first person this happened to, if I read other reviews, he responded in a similar way.
Jamaica Inn Restaurant, Tripadvisor
World News – Britain – Bar owner slams a one-star comment on TripAdvisor with harsh response
Ref: https://www.dailyrecord.co.uk
