Zoom investigating tech problems with video tool as kids head back to school

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    Zoom said it is investigating tech issues with the videoconferencing tool after users reported troubles such as issues logging in to the platform.

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    USA TODAY

    An increasing number of people are reporting issues with Zoom on Monday morning as Americans wake up and start their work shifts and kids start the school year remotely. 

    According to DownDetector, a platform that monitors app outages, the problems started at around 7:30 ET. A live outage map shows hot spots on most of the East Coast. People are also experiencing glitches in Texas, and around Chicago and Detroit. 

    The primary issue seems to be that people are having a hard time logging in. Zoom said on its service status website that the company is in the « process of deploying a fix across our cloud. » Zoom meetings and webinars on the platform’s website are experiencing « partial » disruptions. 

    Of the people reporting problems with the video conferencing platform, 75% reported issues logging in, 12% had problems with the website while 13% are struggling with the server connection.

    « We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them, » the platform said in a tweet. 

    We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them. We sincerely apologize for any inconvenience. Please follow https://t.co/aqz5nSoQRw.

    « I’m a teacher and I need to give class, » said one user on DownDetector. Another said their teacher is having a hard time logging into class. »Missed my first college online class. Thanks zoom, » posted Alex Laniel. 

    Others are having issues with working remotely.  Beth Hudson of Maine says she can’t share a slideshow during a meeting. « I can’t start my work meeting. Help! » posted Lisa Marshall. 



    SOURCE: https://www.w24news.com

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